Current documents
| Document | Applies to | Version | Effective | |
|---|---|---|---|---|
| Terms of Use | All users, at account registration | 2.0 | 10 Sep 2026 | |
| Subscription Agreement | Paying organisations, at purchase | 1.0 | 10 Sep 2026 | |
| Schedule 1: Service Levels | Part of the Subscription Agreement | 2.0 | 10 Sep 2026 | |
| Schedule 2: Data Processing Agreement | Incorporated in both agreements | 2.0 | 10 Sep 2026 | |
| Sub-processors | Annex III to Schedule 2 | 2.0 | 10 Sep 2026 | |
| Acceptable Use Policy | Incorporated in both agreements | 1.1 | 10 Sep 2026 | |
| Privacy Policy | Visitors and users (information notice) | 2.0 | 10 Sep 2026 | |
| Cookie Policy | Visitors (consent via cookie banner) | 2.0 | 10 Sep 2026 | |
| Code of Ethics and Sustainability | Prduct, its employees and subcontractors | 1.1 | 10 Sep 2026 |
Every user accepts the Terms of Use once, at registration. The Terms of Use incorporate the Acceptable Use Policy and the Data Processing Agreement and contain the provisions for free accounts and connected accounts.
A paying organisation additionally accepts the Subscription Agreement at purchase, together with Schedule 1 (Service Levels) and Schedule 2 (Data Processing Agreement). The Order Form records the tier, fees, term and the document versions accepted.
In case of conflict: Order Form › Subscription Agreement › Schedule 1 › Terms of Use › Acceptable Use Policy. Schedule 2 prevails in matters concerning personal data.
Archive: superseded versions
The documents below no longer apply to new acceptances. They are kept so that the exact text accepted on a given date can always be produced.
| Document | Version | In force | Status | |
|---|---|---|---|---|
| Terms of Use | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Terms of Use 2.0 | |
| Free Tier Terms | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Terms of Use 2.0, Section 14 | |
| Connection Terms | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Terms of Use 2.0, Section 15 | |
| Service Level Agreement (overview) | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Schedule 1 v2.0 | |
| Service Level Agreement, Starter tier | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Schedule 1 v2.0 | |
| Service Level Agreement, Plus tier | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Schedule 1 v2.0 | |
| Service Level Agreement, Premium tier | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Schedule 1 v2.0 | |
| Service Level Agreement, Enterprise tier | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Schedule 1 v2.0 | |
| Data Processing Agreement | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Schedule 2 v2.0 | |
| Acceptable Use Policy | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded AUP 1.1 | |
| Privacy Policy | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Privacy Policy 2.0 | |
| Cookie Policy | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Cookie Policy 2.0 | |
| Sub-processors | 1.0 | 15 Nov 2025 to 10 Sep 2026 | Superseded Sub-processors 2.0 | |
| Code of Ethics and Sustainability | 1.0 | Apr 2026 to 10 Sep 2026 | Superseded Code of Ethics and Sustainability 1.1 |