Legal

Terms of Use

Version 2.0 Effective: 10 September 2026 Prduct ApS 20 sections

Replaces Terms of Use v1.0, Free Tier Terms and Connection Terms (all dated 15 November 2025).

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1.1These Terms of Use (the “Terms”) govern access to and use of the Prduct platform (the “Platform”) provided by Prduct ApS, CVR no. 39368226, Universitetsbyen 71, 8000 Aarhus C, Denmark (“Prduct”). You accept these Terms by confirming your acceptance in the account registration flow. The Platform may not be used without acceptance.

1.2Authority. If you create an Account on behalf of a company or other legal entity (the “Organisation”), you confirm that you are authorised to bind the Organisation to these Terms. “You” then refers to both you as an individual user and to the Organisation. If you are not so authorised, you must not create the Account.

1.3These Terms incorporate by reference: (a) the Acceptable Use Policy; (b) the Data Processing Agreement; and (c) if your Organisation has entered into a Subscription Agreement, that agreement and its Schedules.

1.4Document hierarchy. In case of conflict between the documents forming the agreement, the document listed first prevails: (a) a signed or confirmed Order Form or enterprise agreement; (b) the Subscription Agreement; (c) Schedule 1 (Service Levels); (d) the Terms of Use; (e) the Acceptable Use Policy. Schedule 2 (Data Processing Agreement) prevails over all other documents in matters concerning the processing of Personal Data.

1.5Conditional sections. Section 14 (Free Accounts) applies for as long as your Account is not covered by a Subscription Agreement. Section 15 (Connected Accounts) applies for as long as your Account is connected to one or more Sponsoring Subscribers. Both Sections may apply at the same time. A Section that does not currently apply to you does not affect the validity of the remaining Terms.

1.6Your own terms and conditions do not apply, even if referred to in a purchase order, unless Prduct has accepted them in writing.

“Account” means a user account on the Platform.

“Connected Account” means an Account connected to a Sponsoring Subscriber’s workspace under Section 15.

“Customer Data” means all data you upload or submit to the Platform.

“Free Account” means an Account not covered by a Subscription Agreement.

“Order Form” means an order confirmation or enterprise agreement issued or signed by Prduct.

“Personal Data” has the meaning given in the GDPR.

“Shared Data” means Customer Data you choose to make visible to a Sponsoring Subscriber.

“Sponsoring Subscriber” means an Organisation with a Subscription Agreement that has invited you to connect.

“Subscription Agreement” means the agreement between Prduct and an Organisation for a paid subscription, including its Schedules.

3.1You must provide accurate information and keep your login credentials confidential.

3.2You are responsible for all activities under your Account and must notify us immediately of any unauthorised access.

3.3Organisations must manage user access and promptly remove users who should no longer have access.

4.1You may use the Platform only for lawful business purposes and must comply with the Acceptable Use Policy.

4.2You must notify Prduct in advance of extraordinary system loads as described in the Acceptable Use Policy.

4.3The Acceptable Use Policy sets out prohibited activities and the consequences of violation.

5.1Prduct owns all rights to the Platform. These Terms grant you a limited, non-exclusive, non-transferable right to use the Platform for as long as these Terms apply to you.

5.2You may not copy, modify, reverse engineer, or remove proprietary notices from the Platform.

5.3Prduct warrants that the Platform does not infringe third-party IP rights when used in accordance with these Terms.

6.1The Platform integrates third-party services (e.g. databases, APIs). Your use of these is subject to the third party’s terms.

6.2Prduct will inform you of third-party terms. If you cannot accept them and they are necessary for a material part of the Platform, you may terminate under Section 16.

6.3We are not responsible for third-party services’ availability, accuracy, or functionality.

7.1We host the Platform on AWS infrastructure in the EU and use commercially reasonable efforts to keep it available.

7.2Unavailability may result from scheduled maintenance (advance notice provided), emergency maintenance, third-party infrastructure issues, or force majeure.

7.3Organisations with a Subscription Agreement receive the service levels in Schedule 1 to that agreement. Free Accounts and Connected Accounts receive best-efforts access with no service level commitments.

7.4We may update the Platform at any time. If a change materially reduces functionality you rely on, you may terminate under Section 16.

8.1You own your Customer Data. You grant us a licence to use it only to provide the Platform and improve our services.

8.2Prduct may create and use anonymised and aggregated data derived from Customer Data, which cannot be related to you, any Organisation, brand, product or natural person, for AI/ML development, analytics, benchmarking and Platform improvements. Anonymisation is carried out as instructed in the Data Processing Agreement. This right survives termination.

8.3We collect usage data (technical data, error reports, performance metrics) which we own and may use for business purposes.

8.4On request, Prduct will provide a data export in machine-readable format. Fees may apply based on time and resources required.

9.1The Privacy Policy governs Prduct’s processing of personal data about you as a user of the Platform.

9.2For Personal Data contained in Customer Data, you are the controller and Prduct is the processor. The Data Processing Agreement governs that processing. You must ensure a lawful basis and provide any required notices to data subjects.

9.3Where Shared Data contains Personal Data, you and the Sponsoring Subscriber each act as an independent controller for your respective purposes and are each responsible for having a lawful basis for the disclosure and the subsequent processing. Prduct processes such Personal Data as processor for each of you under the Data Processing Agreement. Nothing in these Terms makes you and the Sponsoring Subscriber joint controllers.

9.4Security measures are described at prduct.com/security.

10.1THE PLATFORM IS PROVIDED “AS-IS” WITHOUT WARRANTIES OF ANY KIND. We do not warrant that the Platform will be uninterrupted, error-free, or fit for your particular purpose.

10.2The Platform is a general-purpose SaaS solution. We do not provide legal, compliance, or regulatory advice, and use of the Platform does not guarantee compliance with any regulation.

10.3Service levels apply only as stated in Schedule 1 to a Subscription Agreement.

11.1Neither party is liable for indirect or consequential loss, including loss of profit, business interruption, loss of goodwill or loss of data, except where caused by gross negligence or wilful misconduct.

11.2Prduct’s total aggregate liability arising out of or in connection with these Terms in any 12-month period is limited to EUR 5,000 for Free Accounts and Connected Accounts. For Organisations with a Subscription Agreement, the limitation in the Subscription Agreement applies instead.

11.3Data loss and restoration costs are direct loss subject to the limitation.

11.4The limitations in this Section do not apply to: (a) either party’s indemnification obligations; (b) liability for gross negligence or wilful misconduct; (c) death or personal injury caused by negligence; or (d) liability that cannot be limited under applicable law.

12.1We will indemnify you against third-party claims that the Platform infringes IP rights, provided you: (a) notify us promptly; (b) give us control of the defence; and (c) cooperate reasonably.

12.2If infringement occurs, Prduct may obtain rights for continued use, replace or modify the Platform, or terminate and refund prepaid fees pro rata.

12.3You will indemnify Prduct and its affiliates against third-party claims arising from: (a) your Customer Data, including Shared Data; (b) your breach of these Terms or the Acceptable Use Policy; or (c) your infringement of third-party rights.

13.1Confidential Information includes non-public information marked confidential or reasonably considered confidential, including technical architecture and Customer Data.

13.2Each party will: (a) use Confidential Information only for purposes of these Terms; (b) protect it with reasonable care; and (c) not disclose it except to employees and contractors with a need to know or as required by law.

13.3You may share data with suppliers and customers through the Platform as necessary for your business, but you remain responsible for such access.

13.4These obligations survive termination for 5 years (indefinitely for trade secrets).

14.1Free Accounts are provided at no charge for evaluating the Platform and for basic use within the limits shown in the Account dashboard and at prduct.com/plans. We may change the limits with 30 days’ notice.

14.2Free Accounts have no access to the API, paid modules, bulk operations, or sponsoring of features for other parties. Communication history is retained for 90 days; master data is retained while the Account is active.

14.3Free Accounts receive best-efforts access and non-priority email and chat support. No uptime, performance or response-time commitments apply. Access may be slower or unavailable during high load or maintenance, without notice.

14.4If a Free Account has no login for 90 consecutive days, we may delete the Account and all associated data after giving 14 days’ warning by email. If you delete your Account, communications are deleted immediately and master data after 30 days.

14.5You are responsible for backing up your own data. We make no commitment regarding data recovery for Free Accounts.

14.6We may suspend or terminate a Free Account at any time, with or without cause, including if we discontinue free access. On termination you have 14 days to export your data, unless the Account was terminated for violation of the Acceptable Use Policy.

14.7Free Accounts may not be resold or provided to third parties as a service. Extensive commercial use requires a Subscription Agreement.

14.8When your Organisation enters into a Subscription Agreement, this Section ceases to apply and your data is retained in the Account.

15.1This Section applies when you accept an invitation from a Sponsoring Subscriber to connect your Account to its workspace as supplier, customer or other supply-chain partner. Your agreement remains with Prduct, not with the Sponsoring Subscriber. You keep your own independent Account and credentials.

15.2A connection is established when you confirm the connection and the categories of data to be shared in the Platform. Confirming a connection does not require re-acceptance of these Terms.

15.3The Sponsoring Subscriber may enable features or modules for you at no cost to you (“Sponsored Features”). Access depends on the Sponsoring Subscriber’s subscription and sponsorship remaining active. You have no right to continued access to Sponsored Features, and Prduct has no obligation to maintain them if the sponsorship ends.

15.4You control which data fields are visible to each Sponsoring Subscriber through your sharing settings and are responsible for reviewing them. Shared Data may be visible to the Sponsoring Subscriber and to other parties in its supply chain as configured by the Sponsoring Subscriber.

15.5You are solely responsible for the accuracy, completeness and lawfulness of Shared Data, including that you hold all rights and consents necessary to share it. You will indemnify and hold harmless Prduct, its affiliates and the Sponsoring Subscriber from any third-party claim, loss or cost arising out of Shared Data or your breach of this Section.

15.6Prduct does not verify Shared Data and is not responsible for business or compliance decisions based on it. These Terms create no liability between you and the Sponsoring Subscriber for the accuracy, completeness or quality of Shared Data; any such liability must be regulated in a direct agreement between you, which may be documented and signed within the Platform.

15.7You remain responsible for your own regulatory obligations (e.g. EUDR, REACH, product safety). Data requirements from the Sponsoring Subscriber stem from your commercial relationship with it, not from Prduct.

15.8Unless your Organisation has a Subscription Agreement, you receive best-efforts access and non-priority support. You cannot enforce the Sponsoring Subscriber’s service levels against Prduct.

15.9You may disconnect at any time in the Platform. The Sponsoring Subscriber may end the connection at any time. The connection ends automatically if the Sponsoring Subscriber’s subscription ends or no longer includes connections. On disconnection you lose access to Sponsored Features; your own data remains in your Account; the Sponsoring Subscriber may retain Shared Data already received, subject to applicable law and any agreement between you. Shared Data cannot be recalled from the Sponsoring Subscriber through the Platform.

15.10You may be connected to several Sponsoring Subscribers. Each connection is independent, and you control which data is visible to each.

16.1These Terms apply from acceptance until your Account is deleted or terminated.

16.2You may delete your Account at any time. If your Organisation has a Subscription Agreement, termination of the subscription is governed by that agreement.

16.3Prduct may suspend or terminate your Account: (a) for material breach not cured within 14 days of written notice; (b) immediately for violation of the Acceptable Use Policy or illegal activity; (c) for Free Accounts and Connected Accounts, at any time under Section 14.6.

16.4On termination: access ceases; you have 30 days to retrieve your data (14 days for Free Accounts); we delete Customer Data within 90 days except as required by law and except anonymised data under Section 8.2; unpaid fees remain due.

17.1We may amend these Terms by notifying you at least 30 days in advance by email or in the Platform.

17.2Amendments take effect on the date stated in the notice. Continued use after that date constitutes acceptance. For material amendments we may in addition require you to confirm the amended Terms at your next login.

17.3If you object to an amendment, you may delete your Account before the effective date. For Organisations with a Subscription Agreement, Section 12 of that agreement applies.

18.1You may not assign these Terms without our consent. We may assign in connection with a merger, acquisition, or asset sale.

18.2Neither party is liable for delays due to force majeure (except payment obligations).

18.3These Terms, with the incorporated documents, constitute the entire agreement regarding your use of the Platform and supersede all prior agreements on that subject.

18.4If any provision is unenforceable, the rest remains in effect.

18.5Notices must be in writing. To Prduct: legal@prduct.com. To you: your Account email.

18.6The parties are independent contractors, not partners or agents.

18.7These Terms are drafted in English. Translations are provided for convenience only; in case of discrepancy the English version prevails.

18.8Sections 5, 8, 9, 10, 11, 12, 13, 15.5, 15.9, 16.4, 18 and 19 survive termination.

19.1Danish law governs these Terms, excluding conflict of law rules and CISG.

19.2Disputes must be brought before the Danish courts (venue: Aarhus), except that we may seek injunctive relief in any competent court.

19.3Before litigation, the parties will attempt good-faith negotiations for 30 days.

Prduct ApS, Universitetsbyen 71, 8000 Aarhus C, Denmark
legal@prduct.com
support@prduct.com
dpo@prduct.com