ACCEPTABLE USE POLICY (AUP)

Last Updated: 15. November 2025

1. PURPOSE

1.1 This Acceptable Use Policy (AUP) defines permitted and prohibited uses of the Prduct Platform. This AUP is incorporated into and forms part of the Terms of Use (prduct.com/terms).

1.2 Violation of this AUP may result in immediate suspension or termination of your access to the Platform.

2. PERMITTED USES

2.1 You may use the Platform for lawful business purposes, including:

(a) Managing product data and specifications
(b) Tracking compliance with regulations (EUDR, REACH, etc.)
(c) Collaborating with suppliers and customers in your supply chain
(d) Generating compliance reports and analyses
(e) Integrating the Platform with your own business systems via API (if your subscription permits)

3. PROHIBITED ACTIVITIES

3.1 Illegal Activities. You may not use the Platform:

(a) In any manner that violates applicable laws or regulations
(b) To facilitate illegal activities or transactions
(c) To violate export control laws or sanctions
(d) To infringe intellectual property rights
(e) To violate data protection laws (GDPR, etc.)

3.2 Security Violations. You may not:

(a) Upload malicious code, viruses, worms, trojan horses, or other harmful technology
(b) Attempt to gain unauthorized access to the Platform, other users’ accounts, or our systems
(c) Interfere with or disrupt the integrity or performance of the Platform
(d) Attempt to bypass any security measures or authentication mechanisms
(e) Use automated tools to scrape, harvest, or collect data without authorization
(f) Probe, scan, or test the vulnerability of the Platform
(g) Conduct penetration testing without prior written approval

3.3 Reverse Engineering. You may not:

(a) Reverse engineer, decompile, or disassemble the Platform
(b) Attempt to derive source code or algorithms
(c) Create derivative works based on the Platform
(d) Remove or obscure proprietary notices or security features

3.4 Unauthorized Distribution. You may not:

(a) Resell, sublicense, rent, lease, or distribute the Platform
(b) Provide Platform access to third parties as a service (except as explicitly permitted for suppliers/customers)
(c) Use the Platform to develop or support a competing product
(d) Share your login credentials with unauthorized persons

3.5 Content Violations. You may not upload or transmit:

(a) Unlawful, harmful, threatening, abusive, or harassing content
(b) Defamatory, libelous, or fraudulent content
(c) Content that infringes intellectual property rights
(d) Pornographic, obscene, or otherwise inappropriate content
(e) Spam, junk mail, chain letters, or unsolicited communications
(f) False or misleading information

3.6 Resource Abuse. You may not:

(a) Use the Platform in a manner that places excessive load on our systems
(b) Send mass invitations without advance notice (see Section 4)
(c) Perform bulk operations that disrupt service for other users
(d) Use automated scripts to generate excessive API calls
(e) Intentionally consume excessive storage or bandwidth

4. SYSTEM LOAD MANAGEMENT

4.1 Advance Notice Required. You must notify us at support@prduct.com at least 48 hours in advance of:

(a) Sending invitations to 100+ suppliers simultaneously
(b) Bulk uploading 1,000+ products at once
(c) Performing bulk updates to 500+ records
(d) Any other extraordinary system load

4.2 Purpose. Advance notice allows us to:

Allocate additional server resources
Schedule your activities during off-peak hours
Prevent service degradation for other users
Ensure platform stability

4.3 Failure to Notify. If you perform high-load activities without notice, we may:

Temporarily throttle your requests
Suspend your account temporarily
Contact you to reschedule the activity

5. DATA QUALITY AND ACCURACY

5.1 Your Responsibility. You are responsible for ensuring that all data you submit to the Platform is:

(a) Accurate and truthful
(b) Complete and up-to-date
(c) Lawfully obtained
(d) Authorized for upload (you have rights to the data)

5.2 Prohibited Data. You may not upload:

(a) Knowingly false or misleading product data
(b) Data that violates confidentiality obligations to third parties
(c) Personal Data except as permitted by the DPA
(d) Classified or sensitive government information
(e) Data obtained through illegal means

5.3 Personal Data Restrictions. You must:

Only upload Personal Data as expressly permitted in our DPA
Obtain necessary consents before uploading Personal Data
Comply with GDPR and other data protection laws
Not upload sensitive Personal Data (health, biometric, etc.) unless explicitly agreed

6. ACCOUNT SECURITY OBLIGATIONS

6.1 Password Security. You must:

(a) Use a strong, unique password (minimum 12 characters with mix of letters, numbers, symbols)
(b) Enable two-factor authentication (2FA) if available
(c) Never share your password with others
(d) Change your password immediately if compromised

6.2 Monitoring Your Account. You must:

(a) Monitor your account for unauthorized activity
(b) Immediately notify us of any security breach at security@prduct.com
(c) Promptly remove access for former employees or contractors

6.3 Liability for Your Account. You are responsible for all activities under your account, including activities by:

Your employees
Your contractors
Anyone you’ve granted access
Unauthorized users who gained access due to your security failures

7. EXAMPLES OF ACCEPTABLE USE

✅ Permitted:

Uploading your product specifications and compliance data
Inviting your direct suppliers to share their data
Generating compliance reports for EUDR, REACH, etc.
Integrating the Platform with your ERP via API (if your plan permits)
Sharing relevant product data with your customers
Conducting internal audits using Platform analytics

8. EXAMPLES OF UNACCEPTABLE USE

❌ Prohibited:

Uploading competitor’s proprietary data without authorization
Creating fake accounts to test the system
Using automated bots to scrape product data
Sending unsolicited marketing emails through the Platform
Sharing login credentials across multiple users
Attempting SQL injection or other hacking techniques
Reselling Platform access to other companies
Uploading malware or viruses
Creating accounts under false names
Using the Platform to build a competing service

9. REPORTING VIOLATIONS

9.1 How to Report. If you become aware of AUP violations by others, report to:

Email: abuse@prduct.com
Subject line: “AUP Violation Report”
Include: Details of the violation, evidence, dates, affected users

9.2 We Will Investigate. We will investigate all reported violations and take appropriate action, which may include:

Warning the violating user
Suspending or terminating their account
Reporting illegal activities to authorities
Taking legal action if necessary

10. CONSEQUENCES OF VIOLATION

10.1 Enforcement Actions. If you violate this AUP, we may:

(a) Issue a warning and require immediate remediation
(b) Temporarily suspend your access (14 days to cure)
(c) Permanently terminate your account
(d) Delete content that violates this AUP
(e) Report illegal activities to law enforcement
(f) Pursue legal remedies for damages
(g) Refuse to provide refunds if terminated for AUP violations

10.2 Severity-Based Response:

Minor violations: Warning + 14 days to cure
Serious violations: Immediate suspension + 7 days to cure
Critical violations: Immediate permanent termination (security breaches, illegal activity, malware)

10.3 No Obligation to Monitor. We are not obligated to monitor user activity, but we reserve the right to investigate suspected violations.

11. COOPERATION WITH AUTHORITIES

11.1 We will cooperate with law enforcement agencies investigating illegal activities conducted through the Platform.

11.2 We may disclose user information to authorities when required by law or court order, or when we believe in good faith that such disclosure is necessary to:

Comply with legal obligations
Protect our rights or property
Prevent fraud or illegal activity
Ensure platform security

12. MODIFICATIONS

12.1 We may update this AUP at any time to address new security threats, legal requirements, or platform changes.

12.2 Material changes will be notified via email with 30 days’ notice.

12.3 Continued use of the Platform after changes take effect means acceptance.

13. CONTACT

Questions or concerns about this AUP?

General AUP questions: support@prduct.com
Report violations: abuse@prduct.com
Security issues: security@prduct.com